Experience and Approach
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Overview
Shering Skills Studio brings together extensive industry experience and practical training methods to support meaningful learning.
With a strong background in banking, insurance, customer experience, and project management, training programmes are designed to be relevant, practical, and aligned with real workplace and learning needs.
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Professional Experience
Professional Experience
Jeslyn Lim has more than 30 years of professional experience across banking and insurance, with a focus on customer experience, project delivery, and system implementation. Her experience includes managing projects, improving operational processes, and supporting digital initiatives across teams.
Jeslyn Lim has more than 30 years of professional experience across banking and insurance, with a focus on customer experience, project delivery, and system implementation. Her experience includes managing projects, improving operational processes, and supporting digital initiatives across teams.
This background allows training to be grounded in real-world scenarios that participants can relate to and apply. Key areas of experience include project management, customer experience, operations and process improvement, and digital systems such as customer platforms and CRM solutions.
This background allows training to be grounded in real-world scenarios that participants can relate to and apply. Key areas of experience include project management, customer experience, operations and process improvement, and digital systems such as customer platforms and CRM solutions.
Training Experience
Training Experience
Training programmes are delivered across different audiences, including corporate teams, students, and parents. Programmes cover areas such as generative AI for workplace productivity, project management, customer service and experience, communication skills, and student learning development. For example: In a corporate setting, participants may learn how to use AI tools to improve reporting and communication. In student programmes, learners may explore how to use AI responsibly to support their studies.
Training programmes are delivered across different audiences, including corporate teams, students, and parents. Programmes cover areas such as generative AI for workplace productivity, project management, customer service and experience, communication skills, and student learning development. For example: In a corporate setting, participants may learn how to use AI tools to improve reporting and communication. In student programmes, learners may explore how to use AI responsibly to support their studies.
Credentials
Credentials
Jeslyn is a certified trainer with formal qualifications in both training and emerging technologies. She holds the Advanced Certificate in Training and Assessment (ACTA), along with professional certifications in Generative AI in Project and Product Management, Product Management, and Project Management from SUTD. These qualifications support the design and delivery of structured and effective training programmes.
Jeslyn is a certified trainer with formal qualifications in both training and emerging technologies. She holds the Advanced Certificate in Training and Assessment (ACTA), along with professional certifications in Generative AI in Project and Product Management, Product Management, and Project Management from SUTD. These qualifications support the design and delivery of structured and effective training programmes.
Our Training Approach
Our Training Approach
Training sessions are designed to be practical, interactive, and relevant to real-life situations. Participants are guided through hands-on activities where they can apply what they learn immediately.
There is a strong focus on structured thinking, where concepts are broken down into clear and manageable steps to support understanding.
Reflection is also an important part of the learning process. Participants are encouraged to review their outputs, identify improvements, and apply learning more effectively over time.
What You Can Expect
What You Can Expect
Participants can expect a learning experience that is engaging, practical, and easy to apply. You will gain a clear understanding of concepts through simple explanations, practise using real examples, and build confidence through guided application.
You will also be encouraged to reflect on your learning so that you can continue improving and applying your skills in your own context.
The combination of industry experience and a practical training approach ensures that learning is meaningful, relevant, and applicable in real situations.
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