1. Introduction

Shering Skills Studio (“we”, “our”, “us”) is committed to protecting your personal data in accordance with the Personal Data Protection Act.

2. Personal Data We Collect

We may collect the following personal data:

• Name 

• Email address 

• Contact number 

• Organisation name 

• Enquiry or feedback details 

We may also collect additional information where relevant, such as:

• Professional details (e.g. job role, organisation) 

• Payment or billing information (for invoicing purposes) 

• Technical data (e.g. IP address, browser type) 

• Information voluntarily provided for learning support (e.g. accessibility needs) 

Example:

If you submit a contact form to enquire about a training programme, your details will be used for follow-up.

3. Purpose of Collection and Use

We collect and use your personal data for the following purposes:

• To respond to enquiries and requests 

• To administer training programmes (e.g. registration, attendance) 

• To improve our services through feedback analysis 

• To send updates on training programmes, where consent is provided 

4. Legal Basis for Processing

We may process personal data based on:

• Your consent 

• Contractual necessity (e.g. training delivery) 

• Legal or regulatory requirements 

• Legitimate business purposes such as service improvement 

5. Consent

By submitting your information:

• You consent to the collection and use of your personal data for enquiry handling and service delivery 

• Consent for marketing communications is optional and separately indicated 

6. Do Not Call (DNC) Compliance

Where applicable, we comply with DNC provisions before sending marketing messages via phone, SMS, or messaging platforms such as WhatsApp.

7. Withdrawal of Consent

You may withdraw your consent at any time by contacting us at: [your email]

• Requests will be processed within 10 business days 

• Withdrawal may affect our ability to provide certain services 

8. Disclosure of Personal Data

We do not sell your personal data.

We may disclose your data to:

• Service providers supporting our operations 

• Regulatory authorities where required by law 

9. Data Intermediaries

We may engage third-party service providers to process personal data on our behalf. These providers are required to protect your data in accordance with PDPA.

10. Overseas Data Transfer

Your personal data may be transferred to and stored outside Singapore. We ensure appropriate safeguards are in place.

11. Protection of Personal Data

We implement reasonable security measures, including:

• Use of secure platforms 

• Access control and password protection 

12. Retention of Personal Data

We retain personal data only as long as necessary:

• Enquiry records: up to 12 months 

• Training records: 1 to 3 years 

• Marketing data: until consent is withdrawn 

Where required by law or regulatory requirements, data may be retained for longer periods.

13. Anonymised Data

We may use anonymised and aggregated data for reporting and service improvement. No information that can identify individuals or organisations will be disclosed.

Example:

“80% of participants found the training useful”

14. Cookies and Analytics

Our website may use cookies or analytics tools to improve user experience. You may manage cookies through your browser settings.

15. Data of Minors

For individuals under 18 years old, consent must be provided by a parent or guardian.

16. Access and Correction

You may request access to or correction of your personal data by contacting us at: [your email]

• A reasonable administrative fee may apply 

• Requests will be handled within a reasonable timeframe 

• We aim to respond within 30 calendar days 

You may lodge a complaint with the Personal Data Protection Commission if you believe your data protection rights have been breached.

17. Updates to Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website.

Shering Skills Studio is committed to protecting your personal data in accordance with the Personal Data Protection Act (PDPA) of Singapore.

We take reasonable measures to safeguard your personal data.

If you have any questions, feedback, or requests relating to your personal data, please contact our Data Protection Officer at jeslyn.lim@sheringskillstudio.com.

Effective date : 01/04/2026

Last updated : 05/05/2026