General Programme Enquiries

1. How do I know which programme is suitable for me or my group?
Share your learning goals, participants’ ages or profiles, preferred duration and group size with us. We can recommend a suitable programme or discuss how an existing programme may be adapted to your needs.

2. Are your programmes available for individuals and organisations?
Yes. Some workshops are open for individual registration, while corporate, school and community programmes can be arranged for groups. Please refer to the individual programme page or contact us for availability.

3. Can the programme content be customised?
Yes. Programme content, examples, activities and duration may be adapted based on the participants’ profiles and agreed learning objectives. Additional customisation may affect the programme fee and preparation time.

4. Are programmes conducted in person or online?
The delivery format varies by programme. Sessions may be conducted in person, online or in a blended format, depending on the learning objectives and participants’ needs. The available format will be stated in the programme details or proposal.

5. Do participants need any prior knowledge or experience?
Most programmes are designed to be accessible to beginners unless otherwise stated. Any prerequisites, required accounts or preparation will be communicated before the session.

6. What equipment or materials will participants need?
Requirements depend on the programme. For technology or AI-related sessions, participants may need a laptop, internet access and access to specified digital tools. A preparation guide will be provided where applicable.

7. How is a registration or booking confirmed?
Individual registration is confirmed after the required payment has been received. Group or organisational bookings are confirmed based on the agreed proposal, payment arrangement or written confirmation.

8. Will participants receive a certificate?
Certificates are provided only for programmes that specifically include them. Please check the programme details or enquire before registering if a certificate is important to you.

Additional Family Workshop FAQs

9. What does one ticket cover?

A standard ticket covers 1 child and 1 accompanying parent or guardian. If you would like to bring an additional child or adult, please contact us before registering, as this will depend on the workshop format and venue capacity.

10. What happens after you register?

1) You will receive a confirmation email within 3 business days. 

2) Payment details and a QR code will be provided.

3) Your place will be secured once payment is completed.

4) Workshop fees are non-refundable. If you are unable to attend, your booking may be transferred to the next available workshop held within one month of the original workshop date, subject to availability.

5) If Shering Skills Studio cancels the workshop, you may choose a full refund or transfer your booking to another available date.

11. Will photos be taken during the workshop?

Yes. Shering may take photos during the workshop for documentation and promotional purposes. We will avoid clear front-facing images where possible. If a parent’s or child’s face is clearly visible in an image used for promotional purposes, the face will be masked to protect their privacy.

12. Can my child join if they are outside the recommended age range?

Workshop activities may be adjusted to suit the age, ability and learning needs of participants, so each child can engage at an appropriate level. 

The recommended age range reflects the difficulty level and design of the activities. If your child is slightly outside the stated range, please contact us before registering so that we can advise whether the workshop will be suitable.

13. What if my child has additional learning, sensory or accessibility needs?

Please share any relevant needs during registration or contact us before the workshop. We can discuss reasonable ways to support your child and advise whether the activities and venue arrangements will be suitable. A parent or guardian will participate alongside the child throughout the workshop.

14. Can an additional parent or younger sibling attend the workshop?

Each booking is for one participating child and one parent or guardian. We understand that some families may need an additional parent and a younger, non-participating sibling to be present.

We may be able to accommodate them if workshop enrolment and venue capacity allow. Please indicate your request during registration. Attendance is subject to prior confirmation and cannot be guaranteed. Younger siblings must remain under the accompanying parent’s supervision throughout the workshop.

15. Will food or snacks be provided or consumed?

Food arrangements vary according to the workshop. Unless stated in the workshop details, food and snacks are not provided. Please inform us of any allergies or dietary requirements if a workshop includes food-related activities.

16. What if we are late? 

Please inform us as soon as possible. Late participants may join the remaining activities where practical, but missed activities may not be repeated. 

17. What if we are unable to attend? 

Workshop fees are non-refundable. If you are unable to attend, please notify us at least 48 hours before the workshop. Your booking may be transferred to the next available workshop held within one month of the original workshop date, subject to availability. 

18. What happens if Shering Skills Studio postpones or cancels a workshop?

If a workshop needs to be postponed or cancelled, registered participants will be informed as soon as possible. An alternative session or refund will be offered where applicable.